Refund policy

Refund Policy

Refunds & Cancellations

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Due to the perishable nature of live plants, we do not accept change-of-mind returns, exchanges, or cancellations once an order has been processed. Please refer to our Shipping Policy for additional shipping details.

If your order arrives with significant damage caused during transit, please clearly document the issue with photos or video within 6 hours of delivery and contact us at hello@niceplantsgoodpots.com.

Damage claims submitted outside this window may not be eligible for review.

Please note that minor cosmetic damage such as bent leaves, small tears, or minor soil disturbance can occur during shipping and is considered normal for live plants in transit. These conditions typically resolve as the plant acclimates and continues to grow.

We reserve the right to evaluate claims on a case-by-case basis and may offer replacement, store credit, or other resolution when appropriate.

If you have questions about your plants after arrival, feel free to reach out. We have extensive experience growing and rehabilitating plants and are happy to help guide you.

Thank you for choosing our nursery.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@niceplantsgoodpots.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@niceplantsgoodpots.com.